Privacy Policy

Last updated: May 9, 2025

This privacy policy for Optimly Inc. ("Company," "we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://optimly.io
• Use our conversational analytics and monitoring platform
• Interact with our APIs, dashboards, or participate in community or support channels

Questions or concerns? Reading this privacy notice will help you understand your rights and choices. If you do not agree with our policies, please do not use our Services. For further questions, contact us at contact@optimly.io.

Key Points

• We collect only the data needed to deliver, monitor, and improve Optimly"s performance.
• We do not process sensitive personal data.
• We never sell your data. We may share anonymized information with providers such as OpenAI or Anthropic strictly for message processing.
• We implement robust security practices but cannot guarantee 100% protection from cyber threats.
• You have full rights to request, correct, or delete your data at any time.

1. What Information We Collect

Optimly collects the following types of information:

• Account info: name, email, password (hashed), subscription tier
• Usage data: number of messages, agent configurations, feature interactions
• Metadata: IP address, device/browser type, timestamps
• Uploaded content: documents or knowledge items used for RAG-based agents
• Analytics data: behavioral and performance metrics related to conversations

2. How We Use Your Information

We use your data to:

• Authenticate and manage user accounts
• Provide analytics and monitoring features on your agents
• Improve platform performance and UX
• Process messages through third-party LLMs (e.g., OpenAI, Anthropic)
• Send email notifications and optional product updates

3. Third-Party Sharing

We may share data with trusted infrastructure and model providers (e.g., AWS, OpenAI, Anthropic) solely to support your interactions and platform performance. We do not share or sell identifiable user information for advertising or commercial gain.

4. Data Retention and Security

We retain user data only as long as necessary to deliver our services and comply with legal obligations. Our infrastructure includes encrypted storage, secure API endpoints, and routine audits.

5. Your Rights

Depending on your location, you may have the right to access, modify, or delete your personal data. You can manage your preferences from your account settings or contact us directly for requests.

6. Contact

If you have any privacy-related questions or wish to exercise your rights, email us at contact@optimly.io.