optimly
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Analytics Solution

Turn Conversations into Actionable Insights

Get deep insights from every customer conversation. Track sentiment, identify trends, and discover opportunities to improve your business with AI-powered analytics.

Real-time Insights

Monitor conversation trends, sentiment changes, and customer satisfaction in real-time dashboards.

Predictive Analytics

Forecast customer behavior, identify at-risk accounts, and predict conversation outcomes.

Automated Reports

Get AI-generated reports with key insights, trends, and actionable recommendations delivered to your inbox.

Advanced Analytics Features

Conversation Flow Analysis

Visualize conversation paths, identify drop-off points, and optimize user journeys.

Sentiment Tracking

Monitor customer sentiment over time and identify satisfaction trends across channels.

User Behavior Insights

Understand user intent, preferences, and behavior patterns across all touchpoints.

Performance Metrics

Track response times, resolution rates, and conversation quality metrics.

Analytics Dashboard Preview

Conversations Today↑ 24%
Average Sentiment0.82
Resolution Rate89.3%
Avg Response Time1.2s
Top Insights
  • • Billing inquiries up 15% this week
  • • High satisfaction in product demos
  • • Mobile users have 20% longer conversations

Perfect for These Use Cases

Customer Support

Analyze support conversations to improve resolution times and satisfaction.

Sales Optimization

Track sales conversations and identify what drives conversions.

Product Feedback

Extract product insights from customer conversations and feedback.

Business Intelligence

Transform conversations into strategic business insights.

What You Get

Real-time conversation analytics dashboards
AI-powered sentiment and emotion analysis
Custom reports and automated insights
Conversation flow and drop-off analysis
Multi-channel data aggregation
Predictive analytics and forecasting
Export capabilities and API access
Team collaboration and sharing tools

Success Metrics

35%
Faster Issue Resolution
28%
Higher Customer Satisfaction
42%
Increase in Sales Conversion
60%
Reduction in Analysis Time

Ready to Transform Your Analytics?

Start analyzing your conversations today and discover insights that drive business growth.

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Common inquiries answered

Frequently asked questions

Optimly is the leading platform for chatbot analytics and AI-powered conversation intelligence. We help businesses improve chatbot performance, detect conversation drop-offs, and generate insights from every user interaction. Built for teams building GPT-powered bots, Rasa, Dialogflow, and other conversational AI systems.